Refund and Cancellation Policy

Company: Cloudvexa Solutions Private Limited
Effective Date: 27 April 2026

1. Purpose

This policy explains cancellation and refund terms for Cloudvexa services, including AI solutions, SaaS products, automation tools, and custom software development.

2. General Rule

Most services are milestone-based and resource-driven. Payments made for completed work, consumed effort, or activated third-party services are generally non-refundable unless otherwise agreed in writing.

3. Cancellation by Client

3.1 Before Work Starts

If cancellation is requested before project start and no major work has begun, a refund may be considered after deduction of administrative and transaction charges.

3.2 After Work Starts

If cancellation occurs after work starts, charges for completed work, allocated resources, and third-party commitments apply. Any remaining eligible balance may be refunded after final reconciliation.

4. SaaS Subscription Cancellations

• Monthly plans are typically canceled at end of billing cycle.
• Annual plans may have prorated or no refund depending on contract terms.
• Trial plans, where provided, follow specific trial conditions.

5. Non-Refundable Items

• Completed milestones and delivered custom work
• Onboarding, setup, and implementation charges
• Third-party license, hosting, API, or cloud usage fees
• Any fees specifically marked as non-refundable in contracts

6. Refund Processing

Approved refunds are processed through original payment mode where possible. Processing timelines may vary by payment provider, usually between 7 and 21 business days, subject to applicable deductions and legal requirements.

7. Cancellation by Cloudvexa

Cloudvexa may suspend or terminate services for policy violations, non-payment, legal risks, or misuse. Refund decisions in such cases are based on work completed and costs already incurred.

8. Dispute and Clarification

Any billing dispute should be raised in writing within 7 days from invoice date. We will review and respond within a reasonable period.

9. Policy Updates

Cloudvexa may update this policy from time to time. The updated version will be published with revised effective date.

Footer Summary

Cloudvexa follows a milestone-based refund model. Completed work and third-party costs are normally non-refundable. Approved refunds, if any, are processed after reconciliation and compliance checks.