Privacy Policy

Company: Cloudvexa Solutions Private Limited
Website: https://cloudvexa.co
Effective Date: 27 April 2026

1. Introduction

Cloudvexa Solutions Private Limited (Cloudvexa, we, us, or our) is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect data when you use our website and services, including AI solutions, SaaS products, automation tools, and custom software development.

This policy follows applicable Indian legal principles, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable.

2. Data We Collect

2.1 Information You Provide

• Name, email address, phone number, company details, and role
• Messages sent through contact forms, email, or support channels
• Billing and payment-related details required for transactions

2.2 Technical and Usage Data

• IP address, browser type, device information, and operating system
• Website usage patterns, click actions, and session behavior
• Cookie and analytics data

2.3 Client Business Data

For project execution, we may process client-supplied business data according to signed contracts and instructions.

3. How We Use Data

• To deliver and manage services and projects
• To respond to inquiries and provide support
• To improve product performance, reliability, and security
• To process billing, invoices, and payment reconciliation
• To meet legal, regulatory, and contractual obligations

4. Legal Basis and Consent

We process data based on consent, contractual necessity, legitimate business interest, and legal compliance requirements. Where consent is used, you may withdraw it, subject to legal or contractual limits.

5. Data Sharing

We do not sell personal data. We may share data with trusted service providers such as cloud hosts, payment processors, analytics tools, communication platforms, and legal authorities where required by law.

6. Data Protection and Security

We use reasonable technical and organizational safeguards, including access controls, secure infrastructure, role-based permissions, and monitoring mechanisms, to protect data from unauthorized access, loss, or misuse.

7. Data Retention

We retain personal data only for as long as needed to deliver services, maintain records, resolve disputes, and comply with legal obligations. Data is deleted or anonymized when no longer required.

8. Your Rights

Subject to applicable law, you may request access, correction, deletion, or restriction of processing of your personal data. You may also request withdrawal of consent for consent-based processing.

9. Third-Party Services

Our website and services may include third-party tools or links. We are not responsible for the privacy practices of third-party websites or services. Please review their policies separately.

10. Policy Updates

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact

For privacy-related requests, contact Cloudvexa Solutions Private Limited through the contact options available at https://cloudvexa.co.

Footer Summary

Cloudvexa protects your data with clear controls, secure systems, and responsible processing. We only collect data required for service delivery and compliance. You can contact us for privacy requests at any time.